emails not sending to btinternet

We do not allow any commercial relationship to affect our editorial independence. Those who leave have their email account terminated and closed 90 days later. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Email headers can be found by looking at the email item's properties. Can send emails fine from any other account. Thanks Some links in this article may be affiliate links. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Why cant my email address have BT.com in the display name? Many customers find the BT community forum is a great way of getting help. 2. I can send test messages to my iCloud e-mail but not other addresses. By coincidence(? Townman, Gandalf. on But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Surface mail is also available; please e-mail us for . The accounts work on BT Webmail, both to receive and send. 23-04-2021 We have received reports that emails to btinternet.comemail addresses are being blocked. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Rest assured that we'll do our best to assist you or get you pointed in the right direction. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. The account I am using is Gmail (the google mail). by Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Might that apply in your case too? https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. BT Email - best practices for postmasters and senders of email | BT Help, on by I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. 6) Make a list of all of the accounts and logins that are linked to your old email address. to know I'm not alone. on 8h29. What do I have to change to make my emails send? Any ideas? I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. 25-08-2021 Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Thank you, JW. 19h39. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. They also sent a test email from a PC using an outlook client and that didn't come through either. Something went wrong. Below is an article to help guide you through the process. We understand that you are experiencing issues sending emails. 14-07-2019 Copyright 1995-2023 eBay Inc. All Rights Reserved. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. By That sounds like something has been stuck in a queue somewhere. BT internet email problem Hi. It is very annoying, I hope you guys reach me out soon. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! If everything works fine in webmail, you may need to check your program settings. BT need to deal with this at a high level, NOT an individual user's account. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 19-12-2022 [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. So, I did checked around it seems that smtp is not working. 5) Set up an auto-responder message on your old email address. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Go through and update your details for each one with your new email address. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Have you had the chance to try the steps in the article below? If not, how do we get a moderator involved? I can send & receive the bt emails using the Samsung mail app. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. on I exited and restarted Mail and was then able to send emails again. 23-04-2021 Any suggestions please, User profile for user: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It takes a while to get a reply from the Postmaster but they will respond. Maybe that's the issue, although there has been no problem up until yesterday. If not, how do we get a moderator involved? on At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Log in issues. Sorry but how do I PM you, and what details do you need? I know that I haven't received most of the emails sent from btinternet.com addresses at all. 18h40. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. I consistently receive this warning:whenever I try. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Switching email address if you have never done so before can feel like a daunting task. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. for DISH Protect Silver unless you call to cancel. 2 users liked/thanked this post: There'll likely be four of these, two from BT servers and two from Plusnet servers. iPad is working ok. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. For additional information, see the Global Shipping Program. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. provided; every potential issue may involve several factors not detailed in the conversations So hardly time for a timeout to have occurred. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). . Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! BT allows former customers to access a basic form of their email account for free. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. on It's very annoying and slightly weird. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Are there really just two of us having this problem? About 4 days letter I get a reply saying the message could not be delivered. 14-07-2019 If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. We shall never know, but fingers are firmly crossed that the service will return to normal. It's good (???) 15h31. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 10-07-2019 on Yesterday, I managed to contact BT via webchat. 23-04-2021 I changed "Authentication" to "Password" and clicked on "Save". TalkTalk allows you to access your email account for 12 months after you switch. Using webmail? The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This site contains user submitted content, comments and opinions and is for informational purposes on I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. 09-07-2019 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". If you click on them we may earn a small commission. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Townman, Gandalf, anneoconnor. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Hopefully, we can get this resolved quickly. 2 days ago I suddenly stopped being able to send emails and get the message below. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. It seems that I can only send messages to my iCloud account from the iMac. 14h08. I cannot find an obvious way of asking bt about this! Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Not receiving @btinternet email. Why? The whole ISP domain is blocked. A warm welcome to the forums. 26-08-2021 As soon as I removed that link all was well again. Last Thursday, I stopped receiving email from my @btinternet.com account. Many have had the same address since they first went online many years ago. They forecast a response within 72 hours. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. . captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 4) Send an email to your main contacts to let them know your new email address. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Virgin Media says email accounts are only available to current customers. Terms and conditions of the sale . View cart for details. This is NOT 'A solution'. The problem is also affected by the addressee. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 23-04-2021 Our Gmail accounts work on all our devices. Your post does not go to BT. 16:52 EST 04 Mar 2023 The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Announcements, Guides & Community Updates. You should however check that your email clients are using the correct settings as per this link. ), on It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. This isn't just a small delay. 15h24. Problems with email. This started suddenly about 5 or 6 weeks ago. any proposed solutions on the community forums. A forum where Apple customers help each other with their products. Re: Emails from btinternet.com addresses not received. Gmail and Outlook are two of the most popular. Also, the web interface seems to be working just fine. Various errors messages. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. 09-07-2019 All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 13-07-2019 I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. This amount is subject to change until you make payment. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Anyone else experiencing the same issues? 23-04-2021 16h05. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Our standard shipping option is via Royal Mail airmail. 15h27, on - last edited on 26-08-2021 on Apple may provide or recommend responses as a possible solution based on the information With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Emails from btinternet.com addresses not received. 17h25. 26-08-2021 23-04-2021 You can send and receive messages, but not actively manage the account. A workaround would be to use another SMTP - for example gmail if you have a google account. 15h22, on So it seems to be something between Android and BT Mail. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Does anyone have any other suggestions please?? If that doesn't fix the problem, see the next section. Thanks for the suggestion. 26-08-2021 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. I have cleared cache and data. For those that aren't arriving, things obviously get a little more involved. Those who wish to hold on to their email account just have to log in from time to time to keep it active. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. If I changed my email address I would be bound to lose something important. They must realise that they have a dreadful name. Delays in Emails being delivered can arise from a multitude of reasons. Here are some answers to help you. Just goes straight to outbox, then tries to send . We have received reports that emails to btinternet.com email addresses are being blocked. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Just one other thing that might be relevant. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Refunds. I cannot send even the simplest of messages this morning. We do not write articles to promote products. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Thanks for the examples that have been provided so far. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 All postings and use of the content on this site are subject to the. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Has anyone else encountered this and found a solution ? We'll need to look into this and we'll get back to you next week. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I have a recent problem with my email service. I anybody else having this problem. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. I feel there is something going between Google and Apple. We receive the following message when we try to send from our Mac. If I go into iCloud web page, then I can send and receive as normal. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 19-12-2022 After 3 years, then-current everyday prices for all services apply. What does this mean? Oops. Please check your email settings. 11h05. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. I then asked them to login to BT webmail and send me another email and that one came through straight away. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. on Ive also tried not using advanced settings at all with exactly the same results as described above. 19h37 Has anyone experienced this problem. on BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. To start the conversation again, simply I know it exists because I can pick it up on ios and via BT Webmail. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. While members are not getting emails, they do appear as posts on the Google Groups page. If you're having problems, try logging in to webmail. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Unfortunately, it did not work. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Send yourself a test email. 23-04-2021 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 26-08-2021 Delays in Emails being delivered can arise from a multitude of reasons. on What can we help with? on In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Thank you for your follow up. Accounts that are inactive for six months are deleted automatically. This amount is subject to change until you make payment. Has anyone experienced this problem. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. What can be done to fix this problem please? Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Can I move my BT Email address to another account? Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. I spoke too soon. Customer: replied 2 years ago. I have tried sending individual messages and simple test messages but nothing works. Though any rejection on our side should be returned back to the sender as a bounce. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. This sounds fiddly, but isn't necessarily. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Tried on various devices with same result. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. on Don't forget online banking, streaming services and social media accounts. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 13h18. Sadly not the same as my experience. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. To start viewing messages, select the forum that you want to visit from the selection below. 19h32. I have entered the SMTP and IMAP details correctly but it still won't send. Will post any update that I get. on on We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Its probably not directly relevant to your problem, but who knows with Apple!!

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