Your day in the Apple Store is filled with a range of focused support and service tasks. Youll need to be flexible with your schedule. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. The work environment for an Apple technical specialist is usually in an Apple Store. Regardless of the situation, your communication skills can help you be an effective technician. All Apple certification exams are delivered through OnVuea live, online proctoring solution. At other times, you refer customers to support team members who get them up and running again. Your base pay will depend on your skills, qualifications, experience, and location. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Your day in the Apple Store is filled with a range of focused support and service tasks. I agree to the Privacy Policy & Terms and Conditions. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. You maintain composure and customer focus while troubleshooting and solving issues. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Certifications are updated on a per product basis annually. Apple is an equal opportunity employer that is committed to inclusion and diversity. iOS 17 Wishlist What Do We Want to See? At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. And thats our greatest strength. Save someone's day. You have excellent time management skills and can make decisions quickly. Your work hours will be based on business needs. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Learn more about your EEO rights as an applicant (Opens in a new window) . Along the way, youll be updating your technical know-how and educating team members about technical issues. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. We also use third-party cookies that help us analyze and understand how you use this website. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. They may also move into management positions. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. When youre authorized or certified in your area of business or expertise, you also represent Apple. click here to select a store and view pay information. The next 10 days were essentially "Apple boot camp." All our courses are practical, hands-on, and led by trusted Apple experts. Both full-time and part-time jobs are available. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Communication skills: Communication skills are essential in any technical role. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. You maintain composure and customer focus while troubleshooting and solving issues. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Title(s) held: My official title was "specialist." Theyre so grateful and that feels really good.. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. The mob used the electronics in the store to play music and record their dance routine. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. In the US alone, Apple has 265 retail stores across 44 states. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You maintain composure and customer focus while troubleshooting and solving issues. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Copyright Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Take proctored certification exams from your home or office. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Geniuses often made $25 to $30 an hour based on their tenure. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Get 20% off your Jamf training if you work in education. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. 2023 I agree to the. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. . Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This cookie is set by the Google. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Badges are issued and managed through Credlys digital badging platform. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Review the relevant exam preparation guide for detailed instructions on how to prepare.
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